So back in August I called Telmex to have them switch my service to the new place.
First person I called at Telmex: “Would that be apartment 401 in interior one or two?”
A building made out of two towers joined together has two interiors. It was a good question because at that time I wasn’t sure. So I said I’d call back.
Second person I called at Telmex: “No sir, that address doesn’t exist. We have no record of that building.”
How do you deal with such a person? Hang up and call again, otherwise you just go around and around and it is a matter of pride for them never to admit a mistake.
Third person I called at Telmex: “I can do it, sir, just hold the line.”
Unfortunately, it was the Telmex landline and so of course the call got cut off.
Fourth person I called at Telmex: “Sorry sir, but that address isn’t in our system.”
Me: “Well, can you send somebody out to the address to confirm that it exists and at the same time have him install the cable and everything? Wait a minute . . .”
My cell phone was ringing, and it turned out to be the guy from the third call: “I’ve got it all set, sir.”
I hung up on person #4.
I was pleased and it was done right quick; apparently they really did know of the existence of the building, even at Telmex.
A few days ago I wanted to make a phone call on the neglected Telmex landline. Let us just say that compared with other people, I never use phones—it’s just you have to have them, though I’m reconsidering that now. When I tried to dial I got a message from Telmex telling me I should pay or they were going to cut off my service, which was odd since I hadn’t got a bill. I checked with they guard who mans the door and the individual boxes for when things randomly arrive: nothing. Then I realized that the idiots at Telmex were still sending bills to the other address all the while my service came to the new place.
Ah, guy #4 . . . !
Good luck finding any useful information on the Telmex website. My bank’s website is better and my bank’s website behaves like it has not been updated since 1995. But I couldn’t pay that way because my bank has a limit on how much one pays via internet and you can only adjust it in the branch where your account is located.
I am still not sure why they have that kind of deal with the branches, except that it is like everything else, they nickel & dime you for every possible thing or just organize it badly because they can’t be bothered to pay to much attention to customers. Or incompetence. It reminds me of what they’re saying now about the mayor: he’s either corrupt or incompetent; there’s a lot of corruption down here, but none of us really think that is our mayor’s problem. One almost feels, about the banks now, that they think they’re doing you a favor stowing your money for you in a safe place.
Well, anyway, I go downtown to the extremely ill-located branch in which my work opened an account for me (if it weren’t such a hassle to open my own account I’d do it; my work just sent them a paper and after three months and five or six photocopies of this or that I had an account, which was all relatively painless). There I talk to a formerly helpful guy who set me up with the online services. Only this time he was not helpful. “No, you can’t change the limits every month [it had been at least three]. I can’t change that for you now.” Then he launches into a speech I did not listen to about the customer’s safety, and why they have limits [in all the years I have done online banking I’ve never before run into a limit, or been lectured by an employee in a bank] blah, blah, blah.
He was quite severe also. And what is more, I smirked during the pointless spiel and then for the last time asked, “So you’re not going to help me adjust the limit on my Telmex payment?”
So I walked out.
Where this saga goes next, I am not sure. I had a friend ask me today, “What keeps you in this country?”
I though about that as I found out upon ordering the combo of the day in Rodeo that it came with no fries, no fried yucca, nothing but the hamburger and drink. “This is the combo of the day?” “Yes sir.” “It doesn’t come with fries or anything?” “No sir.” “Ok . . .”
I have an answer to my friend’s question: it’s the stories. I was working on one today while my student was narrowly missing failing his final test for level 5. I’m pleased, and I think it’s the story. It’s really good. And besides, the Colombian way of doing things is much like the people accepting and rejecting Science Fiction and Fantasy stories. It’s all good practice.
And Telmex? I’ve half a mind to chuck them and get a cheaper internet provider. The thing I have to weigh is: do I really want to deal with the bank guy again, having him set me up for online payments to another provider? Because I know the service Telmex gives is the same abysmal service everybody here delivers. You don’t get anywhere by changing to another company: you have to change countries for that, or know a politician other than the mayor. But when I think of looking that bank clerk in the eye and telling him slowly to set the limit at the outrageous sum of five hundred thousand pesos . . . it’s tempting.